You no longer need to worry about getting member feedback manually. We work with you to identify the frequency at which you would like to send our digital feedback requests and the behaviors on which you are looking to receive feedback.
Our team helps configure your badges and when to send the surveys as part of helping you through all the setup for you locations. Once that feedback starts to flow into Well iQ you can begin making more data driven decisions!
Members have more choices than ever to find a fitness passion. Proactively managing member expectations and experiences has become an essential component to managing your organization.
Public reviews and online reputation in general, are vitally important considerations for new and existing members and staff. Our digital surveys have the option for members to give feedback on public websites such as Google, Facebook, and Yelp! to name a few. All our clients have seen incredible improvements on their public ratings and reviews. With some clients seeing over a 1000% increase in their number of Google 5-star reviews, our integration makes fitness reputation management easy.
Well iQ specializes in acquiring member feedback on staff performance and our integration with Mindbody strengthens that ability.
Each survey identifies the staff encountered during that members class and requests specific behavioral feedback on those staffers. This dynamic feedback process encourages a positive impact on outcomes and creates shared accountability that allows for positive recognition instead of punitive commentary. This data serves as the foundation of recognition & reward efforts that have been proven to reduce the hard and soft costs of employee turnover.
