Well iQ specializes in acquiring patient feedback on staff performance which increases staff retention.
Each survey identifies the staff encountered along the patient journey and requests specific behavioral feedback on those staffers. This dynamic feedback process encourages a positive impact on outcomes and creates shared accountability that allows for positive recognition instead of punitive commentary. This data serves as the foundation of recognition & rewards efforts that have been proven to reduce the hard and soft costs of employee turnover.
Your staff will no longer need to worry about getting patient feedback manually. We work with you to identify the frequency at which you would like to send our digital feedback requests and the behaviors you are looking to receive feedback on.
Our team helps configure which events trigger surveys based on how patients are cared for in your facility. After that, the feedback starts to flow into Well iQ and you can begin making more data driven decisions!
With all the data brought in through our surveys, we have created a collection of reports that allow you to take action.
Our reports provide meaningful insights for staff and quality metrics inclusive of the entire patient journey, the behaviors that impact the patient outcomes, and the location in which the care took place. Additionally, we are always happy to provide custom reports to help you better uncover the data that drives your specific business use cases forward!
Patients have more choices than ever before and proactively managing patient expectations and experiences has become an essential component to managing your organization.
Public reviews and online reputation in general, are vitally important considerations for new and existing patients. Our digital surveys have the option for patients to give feedback on public websites such as Google, Facebook, Yelp!, and HealthGrades to name a few. All of our clients have seen incredible improvements on their public ratings and reviews. With some clients seeing over a 1000% increase in their number of Google 5-star reviews, our integration makes healthcare reputation management easy.